Communication platform for PEWIK Gdynia
Case study - communication platform with customers for a water supply and sewage company
Objective and results
Design challenges
Provide a tool to deliver current information quickly, simultaneously to a large audience.
Results
The solution makes it possible to provide the inhabitants served by PEWiK Gdynia with essential information on interruptions in water supply in the area of their residence caused by water mains failures or planned works. The system enables sending notifications to a mass number of residents. The contents of the sent notifications are additionally automatically published on the PEWIK website.
Moreover, persons who have concluded contracts with PEWiK Gdynia may also receive information about issued invoices, payment deadlines, overdue payments, and dates of legalization of the so-called garden water meters.
Implementation process
Stages of the project
In the first stage of implementation, we provided the notification module that allows you to send messages to selected recipients and specific locations (based on the TERYT register). A special form was prepared to allow the recipient to sign up to the database.
Subsequent implementations went very smoothly, they were preceded by workshops, during which we got to know other needs of the company and were able to propose solutions to automate the dispatch of notifications to payers, such as messages about a new invoice.
Get to know our client's opinion
Implementation of the Cloud Services system has allowed us to automate communication with our customers. Now we can reach a larger group of recipients with information faster and at the same time.
Cecylia Pietraszewska, Head of IT Department, PEWIK Gdynia
